Save your support receipt and check a case

Save the receipt before leaving

After a successful support request, Orbitty shows a case reference and a private access code. Download or copy the receipt and keep it somewhere private. No confirmation email is sent. Refreshing or leaving the page does not preserve the code for you.

Check your case

Open Check a case and enter the reference and private code, or import your downloaded receipt. The file is read locally; lookup sends the reference and code securely when you choose View case status. Neither belongs in a URL.

If lookup fails, check that both values came from the same receipt. If you lost the code, contact Support and include the reference if you have it. A reference alone cannot open private case status, and a new request does not bypass verification.